Extract from the training programme
Basics:
- Mission of KSB SupremeServ
- Introduction of the KSB SupremeServ organisation
- KSB SupremeServ Academy and youLEARN@KSB - the learning platform
- Corporate design – Basic introduction of KSB templates
- Powerpoint training
- Hydraulical and physical basics
- Basic of electrical engineering
- Vibration measurement and assessment
- Materials
Soft skills:
- Intercultural competence
- Rhetorical and presentation skills
- Conflict management
Service products:
- Overview about service products at KSB
- Engineering Services – Retrofit – SES
- Reverse Engineering/ Foundry
- Mechanical seals
- Service on mechanical seals
- Coatings
- KSB Guard
- Spare parts
- Retrofit on tubular case pumps incl. SES
- Valves service
- Useful service tools
Application trainings:
- Plant system - Energy
- Control engineering
- Plant system - Water/ Wastewater
- Plant System - Industry
- Refinery & Petrochemical Process, Pump Applications
Management:
- Service Mindset and Basics
- Installation of pumpset at site
- The fitter as an Ambassador
- Sales e.g. Pricing, Registered products
- Processes and Systems
- Basics of business management
- Service Center Management and systems to be in place
- Controlling for Service, KPIs
- Warranty Management
- From Strategy to Reality
- Service Partner organisation
- Leadership & Competence
The four modules are officially completed with a final project work with practical focus.
Prerequisites:
This training programme is aimed at staff with several years of experience in the administrative field or technical field, preferably at one of KSB’s existing global service units and good English skills.
Training programme duration and location:
The training programme principally takes place in Germany. It has a duration of two years. The programme’s content is covered in four blocks each lasting four weeks and project works between the modules. The attended sessions take place in spring and autumn respectively. These are complemented by additional e-learning units. The final project work will be carried out in the region of the participant. It is based on a topic relevant to KSB SupremeServ in order to put the learned content into practice. Finally, the participants present their project works to the selection panel during the module 4.
Costs:
Costs for the training sessions, travel and accommodation costs shall be covered by KSB SupremeServ. Expenses, wage and salary costs for participants’ absence from their home location are excluded. These costs shall be covered by the respective local companies
