Service Engineer: Service Sales Nigeria

Develop and grow KSB's Service business and market share within Nigeria. Develop and manage KSB's Sales and Service Partners (Distributors) where required. Initiate technical Support the client base of KSB Pumps And Valves Nigeria Limited.

Key Accountabilities: 

  • Service, Maintain and Grow our Customer Base in the country Nigeria
  • Product Awareness and Marketing of KSB service activities to the  various market sectors with a special focus in Mining ; Oil & Gas, Water and Industry, Industry, Energy and Building Service. Continuous training on products and applications to service staff of Dealers 
  • Control, manage and grow the sales of KSB Pumps  aftermarket
  • Grow KSB Pumps sales and KSB market shares by the influence of the service rendered.
  • Manage and motivate all Pump partners and maintain a high standard of technical support to accredited Dealers’ Workshops
  • Ensure that the required quality standards and customer delivery are met by optimal utilization of the resources available
  • Ensure that Customer Relationship Management system C4C is kept up to date at all times with accurate Customer information, Customer contacts, Construction sites, Opportunities and Tender information
  • Liaison with Head of KSB SupremeServ and other KSB Departments to improve customer satisfaction and service levels
  • Prepare, produce and issue reports, documents, and briefing papers according to set deadlines
  • Adhere to Health and Safety legislation upholding KSB Pumps And Valves Nigeria Limited Health and Safety Policy
  • Comply with and ensure KSB Policies and Procedures are adhered to
  • Update work instructions as and when required
  • Carry out all other reasonable tasks that may be delegated from time to time


Education: 

Diploma in Maintenance and Service or Technical Diploma (Mechanical/Instrumentation)

Experience:

Minimum 5 Years' experience in a Service Environment, for Pumps and Valves, with Management responsibilities

Requirements:

Computer Literate Excel, Word, Outlook Universe; SAP advisable, English speaking and the ability to work towards tight deadlines and priorities