Senior Executive (SupremeServe)

Summary of Job description

1. Maintain & Record the warranty claims/ complaints of KSB Mechanical Seals from SAP.
2. Collect, Evaluate & Analyse relevant data from customer / visiting engineer regarding the claim/complaint. 
3. Work out corrective action required and ensure implementation through co-ordination with concerned departments. 
4. Support in Booking warranty orders, with timely closure of claim through coordination with respective departments.
5. Coordinate with internal departments like Central Warehouse, TSS, BO/Zos, Order booking Team, Marketing Services & Pune Service Centre. 
6. Support to ASC's Engineer for trouble shooting in various application, conduct scheduled ASC audits in line with policy.
7. Maintain MIS and prepare reports & Quality related meetings (Q Coms).
8. Communicate warranty status with customers on regular basis.

Qualification and experience

Diploma / B. E in Mechanical Engineering with 3-4 years/2-3 years of experience

Knowledge / skills required

• Pump application and service knowledge
• Basics of Mechanical Seals

Functional / Technical Competencies

• Knowledge of MS office, Power point etc 
• Knowledge of SAP SD/ MM

Behavioural Competencies

• Communication skills
• Co-operation and Teamwork