Senior Executive (SupremeServe)

IJP No: KSB-HRD/2023/Req_01504

Department: Standard Spare Business- Mechanical Seals- Warranty Resolution

Function: SupremeServ

Reporting to: Manager - Standard Spare Business

Location: PPD - Chinchwad


Summary of Job description

  1. Maintain & Record the warranty claims/ complaints of KSB Mechanical Seals from SAP.
  2. Collect, Evaluate & Analyse relevant data from customer / visiting engineer regarding the claim/complaint. 
  3. Work out corrective action required and ensure implementation through co-ordination with concerned departments. 
  4. Support in Booking warranty orders, with timely closure of claim through coordination with respective departments.
  5. Coordinate with internal departments like Central Warehouse, TSS, BO/Zos, Order booking Team, Marketing Services & Pune Service Centre. 
  6. Support to ASC's Engineer for trouble shooting in various application, conduct scheduled ASC audits in line with policy.
  7. Maintain MIS and prepare reports & Quality related meetings (Q Coms).
  8. Communicate warranty status with customers on regular basis.

Qualification and experience

Diploma / B. E in Mechanical Engineering with 3-4 years/2-3 years of experience

Knowledge / skills required

  • Pump application and service knowledge
  • Basics of Mechanical Seals

Functional / Technical Competencies

  • Knowledge of MS office, Power point etc 
  • Knowledge of SAP SD/ MM

Behavioural Competencies

  • Communication skills
  • Co-operation and Teamwork