Assistant Manager (Field Service)
IJP No: KSB-KSB-HRD/2024/PPD/00236
Department: Field Service
Function: SupremeServ
Reporting to: Senior Manager
Location: Chinchwad (Pune) | India
Summary of Job description
- Visit site for rendering service to KSB India and KSB group products for new installation, start-up, trouble shooting, overhauling/revision, breakdowns, modifications etc.
- Collect application & operation related data for understanding criticalities & possible problems.
- Support in different offers preparation as per site requirement including offers for modification.
- Identify the service needs of customers & promote service business.
- Gather application & operation related data and various salvaging techniques, used by our customers.
- Present the collected information on claims/ complaints to after sales for work solutions & implement solutions.
- Prepare standard service offers independently and special offers with the help of seniors.
- Prepare case studies for presentation during training.
Qualification and experience
DME with 5 to 8 years of relevant experience in similar / relevant industries
Knowledge / skills required
- Knowledge of Standard Industrial Product Service
Functional / Technical Competencies
- Knowledge of Pumps
- Knowledge of Execution of Field Service Activities
- Knowledge of Trouble Shooting
Behavioural Competencies
- Relationship building
- Decision Making, Conflict Resolution
- Communication & Presentation Skill